Students in this course are introduced to the process improvement methodologies of Lean and Six Sigma. Topics include DMAIC, the principles of Lean, value and waste, the voice of the customer, Kaizen, and root cause analysis. Tools explored include process mapping, value stream mapping, run charts, mistake proofing, and cause and effect diagrams. Additionally, the integration of Lean and Six Sigma is discussed including Lean Six Sigma roles and why quality initiatives fail. This course is offered free of tuition charges.
This program will not be offered before February 1, 2025.